People
We are one of the leading contact centre operations in the UK, providing information and advice services in the area of health and lifestyle management for governmental, commercial, charitable and membership organisations.
And we're successful at what we do because our people use their wide knowledge, deep experience and the latest technology to deliver great service.
Handling calls from all over the UK and Europe, our operations include expert divisions such as essentiacom and essentiapharm which add depth to what we do and place specialist skills at the service of our clients.
But we're not an overnight success.....Over two decades of hard work, growing experience and deepening knowledge has meant that we now handle over six million contacts annually; employ more than 450 associates; operate three centres within the UK; provide service coverage 24 hours a day, seven days a week, 365 days of the year with no exceptions - ever.
Nor do we sit comfortably on our laurels, as we combine our people, technology and experience with those of another award winning contact centre business to become essentia - a Listening Company
