Profiles
Associates working as part of The essentiagroup come from many walks of life and have a variety of abilities. However, a shared theme is the continuous development of their skills and knowledge through their employment with us.
This leads to career progression, consistency of service for our clients and continued growth.
A set of pen snapshots are outlined below, giving an insight into how just some of our associates have developed within the company.
- Helpline Advisor - GlasgowWide-ranging skills bring first job variety
Although this is her first job within the specialised contact centre market, this associate's previous customer service skills and counselling qualifications have certainly been an asset.
Working on the Smoking Cessation, Sexual Health and Drug helplines, she has represented the company in radio and other media interviews.
She has also delivered news about the company to various existing and potential clients when representing The essentiagroup at a number of conferences, as well as getting involved in our local schools' project. This has seen her provide advice and guidance presentations to young people in our community.
- Helpline Advisor - GlasgowReal experience to help a future law career
- Information ManagerPhilosophy degree has him prepared for anything
