News
News Info - The essentiagroup is delighted to announce a major milestone within our corporate history...
As of the 31st of March, The Listening Company acquired control of The essentiagroup.
The Listening Company, like The essentiagroup is a provider of outsourced contact centres, specialising in managing consumer interactions, whilst delivering the optimum return on investment for clients and driving brand market share.
They employ 2,000 people across their contact centres within Richmond, Portsmouth and Tonbridge and work with prestigious brands such as Shell, Toyota, Volkswagen and O2. The main services provided on behalf of clients include sales, service, advocacy, planning and consultancy.
This development represents a pivotal moment in the history of both organisations, where the combined group of companies will employ over 2,500 people in six locations in the UK, will manage over 31 million conversations every year, and will have revenues of over £55 million.
The mix of skills sets across The Listening Company and The essentiagroup is tremendously powerful and we hope to be able to offer you benefits as a result of this. In addition, we also have much greater flexibility and scalability to offer, as a result of our increased geographical spread.
The acquisition represents a major step forward in the strategic growth plan of the company.
News Release - The essentiagroup expands with its first acquisition.
News Info - The essentiagroup is highly commended at the CCA Excellence Awards, where customer contact industry leaders are recognised by their peers.
News Info - The essentiagroup's sponsorship of the RSNO has seen us shortlisted for the Arts & Business Scottish Awards 2007, our ongoing commitment resulting in a nomination in the New or Returning Sponsor category.
News Info - essentiapharm. our division dedicated to the pharmaceutical industry, was at the 4th Annual Patient Compliance Conference Europe in Geneva. If you missed us there, get in touch to find out how we can help pharmaceutical clients - and their customers - through the provision of bespoke patient support and compliance programmes.
News Info - essentiapharm has also sponsored the publication of the Keword Pharma Expert Review on Patient Compliance and the Need for Technologies. The distribution of this report is provided as a service to the industry, looking at the ramifications of non-compliance and how new interactive technologies can tackle the issue.
News Info - The essentiagroup achieved Highly Commended status in two categories at the CCA Excellence Awards 2006 - for the Best Customer Focus (public Sector) and the Best Outsourced Contact Centre.
News Info - The essentiagroup has won the contract to provide the contact centre for the Scottish Executive's House Key service, providing informative, accessible and accurate information about housing support services in Scotland. A telephone helpline service, and email address, will signpsot to services contained on the Scottish Directory of Housing Support Services, helpling provide greater accessibility to all.
News Info - The essentiagroup has reconfirmed its sponsorship of the RSNO. Our backing helps fund education and community programmes, allowing opportunities for music to touch the lives of thousands of children and adults in diverse communities across Scotland. As well as delivering inspirational musical experiences, these programmes involve people in developing musical skills and awareness, building on creativity and boosting self-esteem and confidence.
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