Patient Support & Compliance Programmes
You know the stats… pharma spends 6 times as much trying to attract new customers as retain existing ones…. non compliance costs the industry approximately 25 billion euros per annum and is estimated to cause 340 deaths a day….
Patient compliance can be as little as 50%… however patient education and encouragement improve compliance and 44% of GPs stated they were more likely to prescribe drugs supported by a helpline service.
Source: Aspect International 1998: 1,000 patients; 300 GPs
At essentiapharm, we can work with you to educate and inform patients of the benefits they can expect through maintaining their prescribed course of treatment. More knowledgeable patients suffer less from confusion, anxiety and non-compliance, thus increasing the loyalty of your customer base and the prescribing habits of clinicians.
Satisfied patients whose expectations are fully met and can be addressed through the ability to seek information and support as and when they need it, means increased compliance amongst your patients. This in turn has a positive effect on your bottom line by ensuring compliance is maintained on appropriate treatments.
The essentiapharm solution
We can work with you to define a bespoke patient compliance programme to support your patients at key stages throughout their treatment. This programme shall address the particular needs of your brand and may comprise multiple communication channels, proactive or reactive contacts and evaluation of service value.
Our expertise in healthcare management and empathetic call handling mean we talk to your patient’s daily.
Our experience within information management and intelligent reporting systems also enables us to collate and produce meaningful intelligence reports, direct from your client base back into your organisation.
To explore the possibilities further call Susan Pollock by phone on 08457 22 11 33 or email.
