As you would expect, we utilise the latest telephony to intelligently deliver our clients' services. Our telephony system provides a robust level of communications, facilitating a large number of users with cutting edge technologies such as CTI, SMS and CRM. The switch also offers the capability to provide home-working through VoIP technologies.

 

Utilising the latest in CTI technology, The essentiagroup operates within a true multi channel environment. The telecom backbone is designed to allow massive expansion as required and is maintained and managed by our qualified in-house technology associates.

 

In straightforward terms, all of this enables us to provide SMS, webchat, email and voice channels usage for our clients.